Accredited WorkshopsQualificationsNon-Accredited Training

Conduct customer engagement

BSBCUE203

This unit describes the skills and knowledge required to respond effectively to customer engagement while complying with requirements and using a variety of communication methods.
 
It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge and who work under some supervision and guidance.
 
No licensing, legislative or certification requirements apply to this unit at the time of publication.

This Unit includes the following Elements:
  1. Prepare for customer engagement
  2. Provide quality service in response to customer queries
  3. Arrange provision of product or service
  4. Respond to customer enquiries
Click here to download the course outline from Training.gov.au
 

Contribute to health and safety of self and others

BSBWHS201

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.

It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Act has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

This Unit includes the following Elements:
  1. Work safely
  2. Implement work safety requirements
  3. Participate in WHS consultative processes
Click here to download the course outline from training.gov.au
 

Facilitate individual service planning and delivery

CHCCCS006

This unit describes the skills and knowledge required to contribute to the development, implementation and review of individualised support.
 
This unit applies to workers in a range of community services and service delivery contexts. Work will involve collaborating with the person requiring support and other people involved in the support network. Service needs may be complex or multiple.
 
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

This Unit includes the following Elements:
  1. Establish and maintain relationships
  2. Prepare for planning
  3. Plan service delivery
  4. Review service delivery implementation
  5. Complete reporting requirements

Click here to download the course outline from training.gov.au

Click here to download our flyer

Operate a personal digital device

BSBITU111

This unit describes the skills and knowledge required to start up and use a range of basic functions on a personal digital device.

It applies to individuals who perform a range of routine digital tasks in the various sectors of the business services industry and generally work under direct supervision.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

This Unit includes the following Elements:
  1. Activate personal digital device and access features
  2. Navigate and organise file or application environment
  3. Edit stored information
  4. Shut down/deactivate personal digital device
Click here to download the course outline from Training.gov.au

Prepare for work in a customer engagement environment

BSBCUE205

This unit describes the skills and knowledge required to participate in customer engagement operations, including defining the requirements and expectations of the organisation.
 
It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge, working under direct supervision.
 
No licensing, legislative or certification requirements apply to this unit at the time of publication.
 
This Unit includes the following Elements:
  1. Relate own role to customer engagement operations
  2. Reflect on personal performance
  3. Maintain a professional approach to employment
  4. Participate in a workplace team
Click here to download the course outline form Training.gov.au

Provide First Aid (Face to Face)

HLTAID003

The course describes the skills, knowledge and techniques required to:
  • Perform cardiopulmonary resuscitation (CPR) in accordance with the Australian Resuscitation Council (ARC) Guidelines
  • Recognise and respond to life-threatening emergencies
  • Provide a first aid response to a casualty in a range of situations
 
The course applies to all workers who may be required to provide CPR, perform a first aid response in an emergency situation, including community and workplace settings, and can be contextualised to any workplace as required.
The course includes:
  • Perform CPR on a casualty who has suffered a cardiac arrest
  • Access and operate an Automated External Defibrillator (AED) during a cardiac arrest
  • Provide first aid in accordance with first aid principles and practices
  • Report on details of an incident
  • Participation in a variety of simulated exercises
The course applies to all workers who may be required to provide CPR, perform a first aid response in an emergency situation, including community and workplace settings, and can be contextualised to any workplace as required. This unit describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations‚ including community and workplace settings. Our courses are fully accredited and our trainers are fully qualified, providing the highest standard of first aid training. We also offer the most competitive rates when compared with other Registered Training Organisations.

Click here to download the course outline from training.gov.au

Click here to download our course flyer

Requirements for enrolment:
  1. Learners will be required to provide their Unique Student Identifier number prior to the commencement of the course (usi.gov.au to register).
  2. Learners will be required to show a photo ID on the day of course commencement.
  3. Learners will require sufficient language and literacy skills to write a report of an incident.
  4. Learners must have the necessary health and fitness to carry out the assessment requirements which are to; complete continuous 2 minutes of CPR on an adult mannikin kneeling on the floor and 2 minutes of continuous CPR on a infant manikin. (Some learners may find the physical aspects of this training strenuous and will be asked to discuss any injuries or physical limitations, with the RTO staff prior to enrolment).
  5. Learners are required to wear comfortable and loose fitting attire including; enclosed flat shoes, slacks and loose fitting shirt/t-shirt for both males and females.

Provide First Aid (Online)

HLTAID003_OL

The course describes the skills, knowledge and techniques required to:
  • Perform cardiopulmonary resuscitation (CPR) in accordance with the Australian Resuscitation Council (ARC) Guidelines
  • Recognise and respond to life-threatening emergencies
  • Provide a first aid response to a casualty in a range of situations
 
The course applies to all workers who may be required to provide CPR, perform a first aid response in an emergency situation, including community and workplace settings, and can be contextualised to any workplace as required.

The course includes:
  • Perform CPR on a casualty who has suffered a cardiac arrest
  • Access and operate an Automated External Defibrillator (AED) during a cardiac arrest
  • Provide first aid in accordance with first aid principles and practices
  • Report on details of an incident
  • Participation in a variety of simulated exercises
The course applies to all workers who may be required to provide CPR, perform a first aid response in an emergency situation, including community and workplace settings, and can be contextualised to any workplace as required.

The course is completed via a series of online training modules (taking approximately 4 - 10 hours to complete) with further attendance of a 1 day in-class practical assessment component). See Mode of Delivery

This course is suitable for learners who:
  1. Prefer to complete an online component in their own time, and attend an in-class practical assessment.
  2. Learners wishing to complete an assessment only element (RPL)

Click here to download the course outline from training.gov.au

Click here to download our course flyer

Requirements for enrolment:
  1. Learners will be required to provide their Unique Student Identifier number prior to the commencement of the course (usi.gov.au to register).
  2. Learners will be required to show a photo ID on the day of course commencement.
  3. Learners will require sufficient language and literacy skills to write a report of an incident.
  4. Learners must have the necessary health and fitness to carry out the assessment requirements which are to; complete continuous 2 minutes of CPR on an adult mannikin kneeling on the floor and 2 minutes of continuous CPR on a infant manikin. (Some learners may find the physical aspects of this training strenuous and will be asked to discuss any injuries or physical limitations, with the RTO staff prior to enrolment).
  5. Learners MUST complete pre-course reading
  6. Learners are required to wear comfortable and loose fitting attire including; enclosed flat shoes, slacks and loose fitting shirt/t-shirt for both males and females.

 

Basic Customer Engagement Skill Set

BSBSS00034

This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.

CLICK HERE to download our Course booklet

Certificate I in Business

BSB10115

This entry-level qualification allows individuals across a variety of industry sectors to develop basic skills and knowledge to prepare for work. They may undertake a range of simple tasks under close supervision. The range of technical skills and knowledge is limited.

CLICK HERE to download a Course Booklet
 

Certificate II in Business

BSB20115

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

CLICK HERE to download our Course booklet
 

Certificate II in Customer Engagement

BSB20215

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

CLICK HERE to download our Course booklet

Enteral Feeding

ENFE

The purpose of this training is to provide participants with information relevant to the care and use of an enteral tube for enteral feeding.

Whilst other enteral tubes are mentioned, participants will in general be using a PEG tube in the community setting. This clinical competency is only intended for PEG feeding.

This training and its guidelines aims to support:
  • Support Workers in administering feeds and specific medications via an enteral feeding tube in a safe and appropriate manner; and
  • Registered Nurses in administering feeds and medications via an enteral feeding tube in a safe and appropriate manner. It is imperative that all workers caring for people who have enteral tubes in understand why it is in place and the appropriate position and use.

Manual Handling - Use of a Hoist

MHUH

This course will outline the method to safely transfer or reposition a non-weight bearing client using a lift/hoist.

This course outlines the steps:
  • prior to the procedure
  • during the procedure
  • after the procedure,
  • the risks involved in moving clients, and
  • the precautions

 

 

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