Certificate II in Customer Engagement  

BSB20215
This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Course Information:
Certificate II in Customer Education will allow you to enter the business industry with a range of skills and knowledge to succeed in a customer engaged environment. This entry-level course includes 9 units, and you will learn how to operate in a customer focused workplace.

Qualification Description:
This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Entry Requirements:
Nil

Packaging Rules:
Total number of units = 9

3 core units plus 6 elective units, of which:
  • 3 units must be from the elective units below the remaining
  • 3 units may be from the elective units below, or
  • from qualifications at the same level or one higher in any endorsed Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Pathways Information:
These units of competency provide credit towards a range of qualifications, including: BSB30215 – Certificate III in Customer Engagement

Core Units:
  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace
Elective Units: (Other units may be available)
  • BSBCUS201 Deliver a service to customers
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR201 Manage personal stress in the workplace
  • BSBWOR203 Work effectively with others
  • BSBITU111 Operate a digital device
Click here to download the Course Outline from Training.gov.au

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