Basic Customer Engagement Skill Set  

BSBSS00034
This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.

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Course Information:
This Customer Engagement Skill Set will allow you to enter the customer service industry with a range of skills and knowledge. This entry-level skill set includes 4 units, and you will learn a range of skill to operate in a customer environment. For fees and more information please contact us

Qualification Description:
This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.

Pathways Information:
These units of competency provide credit towards a range of qualifications, including:
  • BSB10115 - Certificate I in Business
  • BSB20215 - Certificate II in Customer Engagement
  • BSB20115 - Certificate II in Business
  • BSB30215 – Certificate III in Customer Engagement.
Skill Set Requirements:
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCUE203 Conduct customer engagement
  • BSBITU111 Operate a personal digital device
Click here to download a course outline from training.gov.au

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Name Course Start Date Course End Date Cost
Sem 2 2020 Intake BCESS 20/07/2020 06/11/2020 $1,180.00
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