Conduct customer engagement  

This unit describes the skills and knowledge required to respond effectively to customer engagement while complying with requirements and using a variety of communication methods.
It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge and who work under some supervision and guidance.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

This Unit includes the following Elements:
  1. Prepare for customer engagement
  2. Provide quality service in response to customer queries
  3. Arrange provision of product or service
  4. Respond to customer enquiries
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Target Audience:

This unit applies to workers in a range of community services and service delivery contexts. Work will involve collaborating with the person requiring support and other people involved in the support network. Service needs may be complex or multiple.

Learning Outcomes:

Learning Methods:

Program Benefits:


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