Prepare for work in a customer engagement environment  

This unit describes the skills and knowledge required to participate in customer engagement operations, including defining the requirements and expectations of the organisation.
It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge, working under direct supervision.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This Unit includes the following Elements:
  1. Relate own role to customer engagement operations
  2. Reflect on personal performance
  3. Maintain a professional approach to employment
  4. Participate in a workplace team
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