Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify communication requirements
1.1 Identify work task.
1.2 Identify communication channels in the organisation.
1.3 Identify relevant stakeholders.
1.4 Seek advice from supervisor on communication methods.
2. Communicate using verbal and non-verbal communication skills
2.1 Plan verbal communication
2.2 Use verbal communication to communicate with stakeholders.
2.3 Use non-verbal communication to communicate with stakeholders.
2.4 Seek and respond to feedback on communication.
3. Draft written communications
3.1 Identify formats for written information according to organisational policies and procedures.
3.2 Draft written information and submit to supervisor for approval.
3.3 Seek and respond to feedback on written communication.