Information Prior to Enrolment
Our comprehensive Learner Information & Enrolment Brochure is provided to the Learner prior to enrolment. This document covers much of the requirements learners need to know prior to attending our courses and programs.
See also Information Prior To Enrolment Policy.
CLICK HERE to download our Student Handbook
Language, Literacy and Numeracy Support:
TTS operates predominately as a ‘fee for service’ training business. This means all training programs attract fees. All fees will be paid at or prior to the commencement of training unless prior arrangements are made with TTS management.
Where less than $1,500 is collected prior to the commencement of training or where the total course fee is less than $1,500, a fee protection process is not required. These fees are paid by/charged to the learner, a government agency or the learner’s employer.
Where the total course fee is more than $1,500, TTS will observe the requirements of Schedule 6 of the Standards for RTOs 2015. This schedule outlines requirements for protecting fees prepaid by individual learners or prospective learners for services. One of the requirements of Schedule 6 requires the RTO to be a member of a recognised Tuition Assurance Scheme.
Fee information is available via:
- TTS website
- TTS information pack
- Direct email from TTS
TTS will provide the following fee information, to each learner:
- The total amount of all fees including course fees, extension fees, RPL/CT fees, administration fees, materials fees and any other charges;
- Payment terms, including the timing and amount of fees to be paid and any non- refundable deposit/administration fee;
- The nature of the guarantee given by the RTO to complete the training and / or assessment once the learner has commenced study in their chosen qualification or course;
- The fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to learners who are deemed not yet competent on completion of training and assessment; and
- The RTO’s refund policy.
We offer a number of payment options which are available via both our online and paper-based enrolment forms. Payment options include EFTPOS transactions, Credit or Debit card payments, via Invoice and Payment plans. Credit/Debit card and EFTPOS transactions are processed securely and no card details are stored.
This policy is implemented to make all staff and participants aware of their right to appeal and/or make a complaint against any decision or fact that has affected their study experience at our RTO. This policy outlines our RTO approach to managing complaints and appeals and ensures all stakeholders are aware of the steps to take to have their dissatisfaction addressed appropriately. The policy provides an avenue for all complaints to be addressed in a fair, efficient and confidential manner.
A complaint can be against any of the following:
The RTO staff, trainers, third parties or learners.
We are committed to ensure all staff and participants are provided with the best possible environment in which to work and study. Despite all efforts of our RTO to provide satisfactory services to its learners, complaints may occasionally arise that require formal resolution. The following procedures provide participants the opportunity to have any issues relating to a substantiated complaint or appeal received and resolution reached, that attempt to satisfy all parties involved. This complaints and appeals process is at no cost to the participant. In this, our appeals and complaints policy assure all learners that our RTO will handle any form of dissatisfaction fairly, effectively and efficiently. Any participant who is not satisfied with the outcome of their training may make an appeal. The complaints and appeals policy shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the management meeting and ‘Stakeholder Feedback Forms’ shall be raised detailing the actions required to arrive at a satisfactory resolve of each complaint and grievance.
Complaint means any act or omission that a customer or potential customer of our RTO believes to be unfair or discriminatory and relates to any RTO activity. It can include complaints related to academic or non-academic matters.
Appeal means a request to review a decision that has been previously made.
|STEPS FOR A FAIR HEARING|
|Step 1||Learner commences negotiation|
|Step 2||Obtains assistance|
|Step 3||Commence formal process|
|Step 4||Lodge complaint/appeal|
|Step 7||Acceptance / Further Action|
For Information on our Privacy and Personal Information Policy CLICK HERE
For Information on Delivery Modes CLICK HERE
More details on Policies and Procedures is available on enrolment in our Student Handbook.