Information Prior to Enrolment
Our comprehensive Learner Information & Enrolment Brochure is provided to the Learner prior to enrolment. This document covers much of the requirements learners need to know prior to attending our courses and programs.
See also Information Prior To Enrolment Policy.
Language, Literacy and Numeracy Support:
TTS operates predominately as a ‘fee for service’ training business. This means all training programs attract fees. All fees will be paid at or prior to the commencement of training unless prior arrangements are made with TTS management.
Where less than $1,500 is collected prior to the commencement of training or where the total course fee is less than $1,500, a fee protection process is not required. These fees are paid by/charged to the learner, a government agency or the learner’s employer.
Where the total course fee is more than $1,500, TTS will observe the requirements of Schedule 6 of the Standards for RTOs 2015. This schedule outlines requirements for protecting fees prepaid by individual learners or prospective learners for services. One of the requirements of Schedule 6 requires the RTO to be a member of a recognised Tuition Assurance Scheme.
Fee information is available via:
- TTS website
- TTS information pack
- Direct email from TTS
TTS will provide the following fee information, to each learner:
- The total amount of all fees including course fees, extension fees, RPL/CT fees, administration fees, materials fees and any other charges;
- Payment terms, including the timing and amount of fees to be paid and any non- refundable deposit/administration fee;
- The nature of the guarantee given by the RTO to complete the training and / or assessment once the learner has commenced study in their chosen qualification or course;
- The fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to learners who are deemed not yet competent on completion of training and assessment; and
- The RTO’s refund policy.
We offer a number of payment options which are available via both our online and paper-based enrolment forms. Payment options include EFTPOS transactions, Credit or Debit card payments, via Invoice and Payment plans. Credit/Debit card and EFTPOS transactions are processed securely and no card details are stored.
We are committed to ensure all staff and participants are provided with the best possible environment in which to work and study. Despite all efforts of our RTO to provide satisfactory services to its learners, complaints may occasionally arise that require formal resolution. The following procedures provide participants the opportunity to have any issues relating to a substantiated complaint or appeal received and resolution reached, that attempt to satisfy all parties involved. This complaints and appeals process is at no cost to the participant.
TTS believes that a learner, who has a complaint, has the right to raise the complaint and expect that every effort will be made to resolve it in as soon as possible, without prejudice or fear of reprisal or victimisation. As a commitment to continuously improve its services, TTS views complaints as an opportunity to improve its services.
TTS will manage all complaints fairly, equitably and efficiently as possible. TTS will encourage the parties to approach the complaint with an open mind and to resolve problems through discussion and conciliation in order to find a solution and agreeable settlement for all parties concerned. Confidentiality will be maintained throughout the process of making and resolving complaints. TTS seeks to protect the rights and privacy of all involved and to facilitate the return to a comfortable and productive learning environment.
If a learner is dissatisfied with the services provided by TTS, the learner (complainant) has the opportunity to submit an informal and/or formal complaint. The steps required for each option is listed below.
Once a complaint is finalised, the findings will be discussed at the monthly meetings to review any procedures or practices that need to be changed.
Informal Complaint Procedure
Formal Complaint Procedure
For Information on our Privacy and Personal Information Policy CLICK HERE
For Information on Delivery Modes CLICK HERE
More details on Policies and Procedures is available on enrolment in our Student Handbook.