Information Prior to Enrolment
Our comprehensive Learner Information & Enrolment Brochure is provided to the Learner prior to enrolment. This document covers much of the requirements learners need to know prior to attending our courses and programs.
See also Information Prior To Enrolment Policy.

 

Language, Literacy and Numeracy Support:

Access and Equity Principles

TTS will adopt a flexible approach and learner-centred delivery to cater for the different needs of the learners taking into account access and equity issues. Where there is a numeracy or literacy need, TTS will provide support or assistance as required. Learners are reminded prior to enrolment and on day 1 of the program that they will be encouraged to talk to the assessor to accommodate for any alternative arrangements for the delivery and assessment. (Flexibility)

Reasonable Adjustment

Assessors may make ‘reasonable adjustment’ to the assessment process to accommodate any special needs by learners and any equity requirements.
Reasonable adjustment can only be to the extent that:

  • Our RTO has access to facilities and modified equipment required.
  • Learning materials and assessment tools may be modified to accommodate for our specific learner cohort.
  • The intended workplace can be similarly adjusted to accommodate the needs of the learner/employee.
  • The integrity of the unit of competency and any regulatory authority requirements are maintained.

Examples of where a reasonable adjustment may be made are:

  • Undertaking the knowledge assessment orally where a person may have literacy issues and there is no requirement for writing to be undertaken on the job.
  • Supply, by learner or employer, of modified equipment to meet the requirements of a person with a disability.

Oral assessments will be conducted on a one-to-one basis between the assessor and the learner. Assessors may use their professional judgement to paraphrase questions to ensure that the learner has a clear understanding of the question or to confirm an answer. The assessor must accurately record the responses of the learner.
Participants must have sufficient command of the English language to accurate read and interpret aloud, chart and perform any aloud calculations successfully.
The use of an interpreter to assist a learner who does not have the requisite command of spoken or written English, is not an allowable adjustment.

Fees
TTS operates predominately as a ‘fee for service’ training business. This means all training programs attract fees. All fees will be paid at or prior to the commencement of training unless prior arrangements are made with TTS management.
Where less than $1,500 is collected prior to the commencement of training or where the total course fee is less than $1,500, a fee protection process is not required. These fees are paid by/charged to the learner, a government agency or the learner’s employer.
Where the total course fee is more than $1,500, TTS will observe the requirements of Schedule 6 of the Standards for RTOs 2015. This schedule outlines requirements for protecting fees prepaid by individual learners or prospective learners for services. One of the requirements of Schedule 6 requires the RTO to be a member of a recognised Tuition Assurance Scheme.
Fee information is available via:

  • TTS website
  • TTS information pack
  • Direct email from TTS

TTS will provide the following fee information, to each learner:

  1. The total amount of all fees including course fees, extension fees, RPL/CT fees, administration fees, materials fees and any other charges;
  2. Payment terms, including the timing and amount of fees to be paid and any non- refundable deposit/administration fee;
  3. The nature of the guarantee given by the RTO to complete the training and / or assessment once the learner has commenced study in their chosen qualification or course;
  4. The fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to learners who are deemed not yet competent on completion of training and assessment; and
  5. The RTO’s refund policy.

Payment Options

We offer a number of payment options which are available via both our online and paper-based enrolment forms. Payment options include EFTPOS transactions, Credit or Debit card payments, via Invoice and Payment plans. Credit/Debit card and EFTPOS transactions are processed securely and no card details are stored.

Fee Structure

Total Course Fee

Each qualification, unit of competency or accredited course offered by TTS has a specific course fee. It is TTS’s policy that the course fee (at the time of enrolment) will be all inclusive of the following items:

  • Training resources (excludes print resources*)
  • Support from trainers and/or assessors
  • Assistance from administration staff
  • Certificate
  • Expert Training and Assessment by our highly qualified staff

Print resources may be requested but will incur an additional $45 per unit (includes printing, postage and handling). Learners should expect to receive the print resources within 20 business days depending on location.

The all-inclusive fee does not include the RPL application fee, credit transfer fee, extension fee, re-assessment fee, USB device fee, textbook/hard copy print fees, re-issue fee for access codes and re-printing of certification.

Note: Course fees may change at any time due to additional services being offered or promotional specials. Learners are not entitled to a refund as a result of varying special prices.

Withdrawal/Administration fee

A withdrawal/administration fee of $200 applies to all nationally recognised and non- accredited courses.

Extension fee
Learners may apply for an extension period. Extension fees are calculated as follows:

  • 1 month extension = $100 fee
  • 3 months extension = $300 fee
  • 6 months extension = $450 fee
Re-assessment fee

Each learner has three opportunities to re-submit their assessment for marking (per unit). After the third attempt a re-assessment fee of $95 (includes GST) applies each time.

Individual unit fee

The cost of each standalone unit of competency is $295.

USB device fee

Learners may request to have the course materials posted on a USB device. The fee is. $20.00 (including GST). There is a replacement fee of $20.00 for all lost USB devices.

Recognition of Prior Learning (RPL) fee

There is a $95 application fee which is non-refundable (i.e. if the learner is unsuccessful in receiving full or partial recognition the application fee is non-refundable). Where the candidate is unable to achieve the full qualification through RPL, gap training is required.

Credit transfer fee
There is a $95 credit transfer fee which is non-refundable (i.e. if the learner is unsuccessful in receiving full or partial recognition the application fee is non-refundable).

Produce partial completion statement of attainment
No fee applies to produce a statement of attainment when the learner has partially completed the training program and must withdraw.

Re-print fee

Where the learner requests a new copy of his / her certification, the following fees apply:

  • Certificate and Record of results $45 per qualification (inclusive of GST)
  • Statement of Attainment $45 per unit (inclusive of GST)

Complaints
We are committed to ensure all staff and participants are provided with the best possible environment in which to work and study. Despite all efforts of our RTO to provide satisfactory services to its learners, complaints may occasionally arise that require formal resolution. The following procedures provide participants the opportunity to have any issues relating to a substantiated complaint or appeal received and resolution reached, that attempt to satisfy all parties involved. This complaints and appeals process is at no cost to the participant.
TTS believes that a learner, who has a complaint, has the right to raise the complaint and expect that every effort will be made to resolve it in as soon as possible, without prejudice or fear of reprisal or victimisation. As a commitment to continuously improve its services, TTS views complaints as an opportunity to improve its services.

TTS will manage all complaints fairly, equitably and efficiently as possible. TTS will encourage the parties to approach the complaint with an open mind and to resolve problems through discussion and conciliation in order to find a solution and agreeable settlement for all parties concerned. Confidentiality will be maintained throughout the process of making and resolving complaints. TTS seeks to protect the rights and privacy of all involved and to facilitate the return to a comfortable and productive learning environment.

If a learner is dissatisfied with the services provided by TTS, the learner (complainant) has the opportunity to submit an informal and/or formal complaint. The steps required for each option is listed below.
Once a complaint is finalised, the findings will be discussed at the monthly meetings to review any procedures or practices that need to be changed.

Informal Complaint Procedure

Step 1:
The learner may contact TTS by email admin@ttseducation.com.au or by phone and attempt to resolve the issue within 48 hours. A written record of this communication will be recorded in the learner’s file in the learner management system.

Step 2:
If no resolution is reached, the learner may proceed to lodge a formal complaint by completing our RTO Complaint Form (at this stage, the learner must refer to the formal complaint procedure below).

Formal Complaint Procedure

Step 1:
The learner must complete the RTO Complaint Form and return this to admin@ttseducation.com.au Anonymous complaints will not be accepted. Each Complaint Form must be signed and dated by the learner.

Step 2:
The Corporate Services Department (CSD) will immediately forward the Complaint Form to the RTO Director for the initial review. At this stage, the CSD will email the learner to let them know that their complaint form has been received.
The RTO Director will be responsible for responding to complaints regarding:

  • training resources
  • marking times
  • trainer support
  • assessment decisions
  • staff other than trainers
  • sexual harassment
  • discrimination

The RTO Manager will email the learner the outcome within 20 business days of receiving the Complaint Form.

Step 3:
The RTO Manager will record all details of the complaint in the Complaints Register. The following details will be noted:

  • Receipt date of the Complaint Form
  • Learner’s full name
  • Course code
  • Nature of the complaint
  • Response from the Director
  • Response date from the Director
  • The learner’s response to the Directors email
Step 4:
If the learner is dissatisfied with the outcome offered by TTS, the learner may proceed to lodge an appeal (at this stage, the learner must refer to the RTO Appeals Policy).

Step 5:
If a resolution is not reached after all of the above steps have been exhausted, the learner may forward the complaint to the Australian Skills Quality Authority (ASQA).
Please note: Learners must first follow TTS’s internal complaints procedures before forwarding the complaint to ASQA.

For Information on our Privacy and Personal Information Policy CLICK HERE

For Information on Delivery Modes CLICK HERE

More details on Policies and Procedures is available on enrolment in our Student Handbook.

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