Information Prior to Enrolment
Triquetra Training Services — Supporting Informed Student Choice
Triquetra Training Services – Aligned with Standards for RTOs 2025
📘 Student Handbook
Prospective learners are encouraged to review the Student Handbook before enrolling.
🧭 Pre-Enrolment, Induction & Information Day (Mandatory)
To ensure every learner is fully informed and supported, attendance at a Pre-Enrolment, Induction and Information Day is mandatory before formal enrolment.
This aligns with the RTO Outcome Standards 2025:
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Standard 2.1: Supports informed training product selection
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Standard 2.2: Ensures students are aware of services, rights, and responsibilities
What’s Covered:
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Course structure, delivery, and assessments
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Fees, payment options, and refunds
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Language, literacy, and numeracy (LLN) support
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Reasonable adjustment options
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Student rights and responsibilities
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Complaints and appeals procedures
Note: Enrolment is not confirmed until this session is completed.
🌐 Language, Literacy and Numeracy (LLN) Support
Triquetra Training Services offers reasonable adjustments to ensure equitable access while maintaining the integrity of course outcomes.
Examples:
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Oral assessments (if writing is not required in the workplace)
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Use of learner/employer-provided modified equipment
Important Conditions:
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Adjustments must comply with competency and regulatory standards
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Interpreters are not permitted
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Learners must be able to:
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Read and interpret instructions aloud
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Chart information
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Perform verbal calculations
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💰 Course Fees and Payment Options
TTS is a fee-for-service provider. All costs are disclosed prior to enrolment.
Course Fee Includes:
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Online learning resources
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Trainer and admin support
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Certificate issuance
Additional Fees:
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Print materials: $55 per unit
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RPL/Credit Transfers, reassessments, extensions, certificate reprints, textbooks
Payment Options:
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EFTPOS
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Credit/Debit Card
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Invoice
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Payment Plan
Fee Protection:
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Fees under $1,500: No additional protection needed
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Fees over $1,500: Covered by tuition assurance under the RTO Outcome Standards 2025
Withdrawal/Administration Fee: $200 applies to all courses
See our Refund Policy for full terms.
⚖️ Complaints and Appeals
Triquetra Training Services values student feedback and provides fair, timely, and confidential processes for lodging complaints or appeals.
Definitions:
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Complaint: Dissatisfaction about services, conduct, or facilities
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Appeal: Request to review an academic or administrative decision
Process:
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Free and impartial
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Aims to resolve within 30 calendar days
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Independent review available
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Enrolment is maintained during the process
View our Complaints and Appeals Policy or download the Complaints Form.
🔐 Key Policies
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Privacy Policy: Privacy & Confidentiality Policy
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Delivery Options: Modes of Delivery Policy_2025
🚫 Alcohol & Drug Policy
TTS enforces a zero-tolerance policy for alcohol or illicit substances across all training sites, including Sebastopol Office.
Violation may lead to immediate removal and potential withdrawal from training.
📵 Mobile Phone Etiquette
Please:
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Turn off or silence phones during sessions
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Step outside for urgent calls to avoid disruption