Information Prior to Enrolment
Download our Student Handbook IMS SA 1158 Student Handbook v4.0
Download our Student Handbook IMS SA 1158 Student Handbook v4.0
TTS will adopt a flexible approach and learner-centred delivery to cater for the different needs of the learners taking into account access and equity issues. Where there is a numeracy or literacy need, TTS will provide support or assistance as required. Learners are reminded prior to enrolment and on day 1 of the program that they will be encouraged to talk to the assessor to accommodate for any alternative arrangements for the delivery and assessment. (Flexibility)
Assessors may make ‘reasonable adjustment’ to the assessment process to accommodate any special needs by learners and any equity requirements.
Reasonable adjustment can only be to the extent that:
Examples of where a reasonable adjustment may be made are:
Oral assessments will be conducted on a one-to-one basis between the assessor and the learner. Assessors may use their professional judgement to paraphrase questions to ensure that the learner has a clear understanding of the question or to confirm an answer. The assessor must accurately record the responses of the learner.
Participants must have sufficient command of the English language to accurate read and interpret aloud, chart and perform any aloud calculations successfully.
The use of an interpreter to assist a learner who does not have the requisite command of spoken or written English, is not an allowable adjustment.
TTS operates predominately as a ‘fee for service’ training business. This means all training programs attract fees. All fees will be paid at or prior to the commencement of training unless prior arrangements are made with TTS management.
Where less than $1,500 is collected prior to the commencement of training or where the total course fee is less than $1,500, a fee protection process is not required. These fees are paid by/charged to the learner, a government agency or the learner’s employer. Where the total course fee is more than $1,500, TTS will observe the requirements of Schedule 6 of the Standards for RTOs 2015. This schedule outlines requirements for protecting fees prepaid by individual learners or prospective learners for services. One of the requirements of Schedule 6 requires the RTO to be a member of a recognised Tuition Assurance Scheme.
Fee information is available via:
TTS will provide the following fee information, to each learner:
We offer a number of payment options which are available via both our online and paper-based enrolment forms. Payment options include EFTPOS transactions, Credit or Debit card payments, via Invoice and Payment plans. Credit/Debit card and EFTPOS transactions are processed securely and no card details are stored
Each qualification, unit of competency or accredited course offered by TTS has a specific course fee. It is TTS’s policy that the course fee (at the time of enrolment) will be all inclusive of the following items:
Print resources may be requested but will incur an additional $45 per unit (includes printing, postage and handling). Learners should expect to receive the print resources within 20 business days depending on location.
The all-inclusive fee does not include the RPL application fee, credit transfer fee, extension fee, re-assessment fee, USB device fee, textbook/hard copy print fees, re-issue fee for access codes and re-printing of certification.
Note: Course fees may change at any time due to additional services being offered or promotional specials. Learners are not entitled to a refund as a result of varying special prices.
A withdrawal/administration fee of $200 applies to all nationally recognised and non- accredited courses.
Learners may apply for an extension period. Extension fees are calculated as follows:
Each learner has three opportunities to re-submit their assessment for marking (per unit). After the third attempt a re-assessment fee of $95 (includes GST) applies each time.
The cost of each standalone unit of competency is $475.
There is a $95 application fee which is non-refundable (i.e. if the learner is unsuccessful in receiving full or partial recognition the application fee is non-refundable). Where the candidate is unable to achieve the full qualification through RPL, gap training is required.
Learners may request to have the course materials posted on a USB device. The fee is. $20.00 (including GST). There is a replacement fee of $20.00 for all lost USB devices.
There is a $95 credit transfer fee which is non-refundable (i.e. if the learner is unsuccessful in receiving full or partial recognition the application fee is non-refundable).
No fee applies to produce a statement of attainment when the learner has partially completed the training program and must withdraw.
Where the learner requests a new copy of his / her certification, the following fees apply:
This policy is implemented to make all staff and participants aware of their right to appeal and/or make a complaint against any decision or fact that has affected their study experience at our RTO. This policy outlines our RTO approach to managing complaints and appeals and ensures all stakeholders are aware of the steps to take to have their dissatisfaction addressed appropriately. The policy provides an avenue for all complaints to be addressed in a fair, efficient and confidential manner.
A complaint can be against any of the following:
The RTO staff, trainers, third parties or learners.
We are committed to ensure all staff and participants are provided with the best possible environment in which to work and study. Despite all efforts of our RTO to provide satisfactory services to its learners, complaints may occasionally arise that require formal resolution. The following procedures provide participants the opportunity to have any issues relating to a substantiated complaint or appeal received and resolution reached, that attempt to satisfy all parties involved. This complaints and appeals process is at no cost to the participant. In this, our appeals and complaints policy assure all learners that our RTO will handle any form of dissatisfaction fairly, effectively and efficiently. Any participant who is not satisfied with the outcome of their training may make an appeal. The complaints and appeals policy shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the management meeting and ‘Stakeholder Feedback Forms’ shall be raised detailing the actions required to arrive at a satisfactory resolve of each complaint and grievance.
Complaint means any act or omission that a customer or potential customer of our RTO believes to be unfair or discriminatory and relates to any RTO activity. It can include complaints related to academic or non-academic matters.
Appeal means a request to review a decision that has been previously made.
View our policy: # Complaints Policy V1
For Information on our Policy: # Privacy & Confidentiality Policy V1
Information on Delivery Modes: Modes of Delivery_2025
More details on Policies and Procedures is available on enrolment in our IMS SA 1158 Student Handbook v4.0